Situation & Challenge

A global software leader faced mounting challenges in managing educational content for thousands of engineers worldwide. Key pain points included high localisation costs, fragmented content tied to product delivery, compliance complexity for ISO and accessibility standards, and heavy IT dependency for content systems. They struggled with:

1. High localisation costs (millions annually)
2. Fragmented content tied to product delivery
3. Compliance complexity for ISO certification
4. Heavy IT dependency for content systems

Solution

The organisation needed a way to simplify and standardise content creation across a global team while reducing costs and meeting strict compliance requirements. Author-it delivered a structured, component-based authoring platform that transformed their approach to technical documentation.

1. Content decoupling from product delivery for flexibility
2. Single-source publishing to reduce duplication
3. Collaborative workflows for global teams to “follow the sun”
4. Cloud-ready architecture minimising IT involvement

Results & Impact

After implementing Author-it, the organisation achieved major gains. Localisation costs dropped by over $2 million annually thanks to reuse rates up to 90%, far above industry norms. Client satisfaction improved with clearer, consistent content, while ISO and 508 compliance became simpler, unlocking new government business. IT involvement was reduced to basic backups, freeing resources for strategic work. These changes streamlined global content delivery for thousands of engineers and turned education into a growing revenue stream.

• $2M saved annually
• 90% content reuse rate
• ISO & 508 compliance