- Customer Service Extraordinaire?
- Passionate about problem solving in technology?
We’re looking for a proactive and enthusiastic person with an enquiring mind to
join the Author-it software helpdesk team, providing first and
second level support to customers and resellers.
Full job description on our website under About Us/Careers http://author-it.com/0kb6de
SAN JOSE and NEWPORT BEACH, CALIFORNIA – USA, DUBAI – UNITED ARAB EMIRATES, SYDNEY – AUSTRALIA and AUCKLAND – NEW ZEALAND – JUNE 18, 2010
Author-it Software Corporation (ASC), a world leader in software for enterprise authoring, content management, publishing, and localization, today announces the appointment of Todd Caponi to Vice President Global Sales. Caponi joins Author-it as the company celebrated its success in securing significant new business at Microsoft, Schneider Electric and Nevada Energy in the first half of 2010.
Caponi is an award winning expert in driving the revenue capacity of high growth companies. After owning and operating a sales training and consulting company, Caponi’s most recent position was with Sequoia Capital funded, Right Hemisphere where he was the Vice President of Worldwide Sales. During the recent economic downturn, he tripled the revenue output of the Right Hemisphere sales team, winning the American Business “Stevie” Award for Vice President of Worldwide Sales of the Year in 2009, beating other finalists including the Vice President of Sales from FedEx.
Author-it and their team of authorized resellers will be holding a number of Author-it days throughout Europe in June.
Take this opportunity to speak with Author-it experts and see the latest products from Author-it. Product demonstrations will include;
Founder and CEO, Paul Trotter and Steve Davis, President will be guest speakers at the events.
For full agenda details visit our Events page
Comet Communications Single Source Forum
June 14, 2010 | 09:00 – 18:00
Author-it Day – Munich, Germany
June 15, 2010 | 09:30-13:00
FREE Event
Author-it Day – De Bilt, Netherlands
June 18, 2010 | 09:00 – 13:30
FREE Event
Author-it Day – Paris, France
June 21, 2010 | 8:30 – 11:30
FREE Event
Author-it Day – London, United Kingdom
June 24, 2010 | 12:30 – 17:00
FREE Event
Follow us for the latest:
Twitter | Facebook | YouTube | LinkedIn
Join us for the following free live webinars;
Free Live Webinar | Getting Started with Author-it.
15 June 5pm IST.
Want to learn more about Author-it? See why over 3500 clients in 50 countries are using Author-it Enterprise Authoring Platform.
Register at: http://author-it.com/b9xaqe
Free Live Webinar | Reuse strategies with Author-it
23 June, 12:30pm BST.
Author-it Enterprise Authoring Platform users have achieved up to 81% reuse of their content. Compare this to the industry average of only 41% reuse (Aberdeen Group research).
Register at: http://author-it.com/zf5x1d
Free Live Webinar | Importing and migration with Author-it
29 June, 12:30pm BST.
Author-it’s import functionality makes it easy to migrate a wide range of file types and transfer documents written outside Author-it into a content library. Migrate Print, HTML, Help, RTF, FrameMaker, RoboHelp, XML, and DITA.
Register at: http://author-it.com/sbecmd
New Product Release – Author-it Assist
Create and Customize Your Own Software User Assistance
SAN JOSE and NEWPORT BEACH, CALIFORNIA – USA, SYDNEY – AUSTRALIA and AUCKLAND – NEW ZEALAND – MAY 2, 2010.
Author-it Software Corporation (ASC), a world leader in software for enterprise authoring, content management, publishing, and localization, today announces the product launch of Author-it Assist. Author-it Assist will be officially launched at the Society for Technical Communicators conference in Dallas, United States on May 2, 2010.
Author-it Assist enables organizations to create and personalize their own user assistance for any third party software application.
Most people would be familiar with searching through pages of standard help content created by the software developer. User assistance of this nature is usually too generic, resulting in the user giving up or calling customer service in frustration. A recent IDC report shows knowledge workers spend a third of their time searching for information, leading to increased customer support costs, lower productivity and dissatisfied end users.
With Author-it Assist, enterprises can now create and manage their own user assistance, specific to their needs, and attach that assistance directly to the software without involving third parties or the software developer. User assistance can be quickly created and published in-house to address frequently asked questions as they arise, increasing work-flow productivity and user satisfaction. Author-it Assist provides a solution for enterprises wanting to implement a simple and cost effective solution to create and manage user assistance content internally.
Creating user assistance in Author-it Assist involves a simple process of dragging and dropping hyperlinks between applications, with no coding or programming experience required.
Read full story >> http://author-it.com/k3l02z
Posted by Michael Lai, Marketing Executive, Author-it Software Corporation
Dallas, Texas – April 26, 2010
After winning at the New Zealand VEX Robotics competition, two New Zealand teams went on to win at the VEX Robotics Competition World Championships.
Free Range Robotics (Homeschoolers) and Kristin, along with Shangahi Luwan Activity Center from China teamed up to compete against 3 teams from the USA in a best-of-three final. The team from New Zealand and China won the first round comfortably and secured the championship with a 2-0 result.
The VEX Robotics Competition World Championship included qualifying teams from 14 countries including Brazil, Canada, China, Colombia, India, Japan, Malaysia, Mexico, New Zealand, Puerto Rico, Saudi Arabia, Singapore, the United Kingdom, and the United States for three days of non-stop, high-energy robotics challenges. The VEX Robotics program is the largest and fastest growing middle and high school robotics competition in the world, featuring 200 events with 2,600 teams representing 20 countries.
Free Range Robotics were also presented awards for the World Champion 1st Place in Web Design, World Champion AMAZE Award (for innovative design, engineering and programming), World Champion Energy Award (for team enthusiasm and dedication) and also World Champion 1st Place Division Tournament Champion.
Congratulations from all of us at Author-it, and we look forward to next years competition.
Posted by Michael Lai, Marketing Executive, Author-it Software Corporation
Author-it at VEX Robotics
(http://www.vexrobotics.com/ and http://www.vexrobotics.co.nz/)
Author-it believe that New Zealand’s future engineers should be using the best tools available to them to create professional documentation about their designs and programs, and as such we are providing the national winner of the VEX essay competition with a full free version of Author-it’s Enterprise level CMS system.
On Saturday 27th March Author-it was proud to present the award for Best VEX Essay in New Zealand to Michael Lawton of the Free Range Robotics Team (read Michael’s essay here: http://forum.robotevents.com/design/entry/detail/1570). We wish Michael and the team all the best getting to and achieving at the VEX World Championships to be held in Dallas, Texas, USA.
Posted by Michael Lai, Marketing Executive, Author-it Software Corporation
SAN JOSE and NEWPORT BEACH, CALIFORNIA – USA, SYDNEY – AUSTRALIA and AUCKLAND – NEW ZEALAND – MARCH 21, 2010.
Author-it Software Corporation (ASC), a world leader in software for enterprise authoring, content management, publishing, and localization, today announces the launch of Author-it Aspect – a web based application that dynamically delivers content to users based on their profiles. Author-it Aspect, which forms part of the Author-it Dynamic Assistance Platform will be officially launched to the public at the WritersUA Conference in Seattle, United States on March 21-24, 2010.
The volume of written content within the world’s enterprises continues to explode. As the volume of content increases, so to do issues associated with searching for and finding relevant information. Today it is not just a matter of getting information to people. It is about getting the right information, to the right people, at the right time.
To solve this problem, ASC developed Author-it Aspect, a web-based application that works in conjunction with Author-it. Content is written in the Author-it Enterprise Authoring Platform including any variations. Examples of variations could be that a process may differ based on the operating system used or a policy may differ by state or country.
Read full story >>
Posted by Michael Lai, Marketing Executive, Author-it Software Corporation
It’s a new year, and we have launched our new online training schedule for 2010.
This year we have a number of exciting courses ranging from 1 hour through to multi-sessions spread over 4 days.
We are also introducing something new for this year and will be holding YouChoose training sessions. We think it’s important to understand the training requirements of our Author-it users, so now you have the opportunity to tell us what type of training you would like. Dates haven’t been confirmed yet, but we’ll contact you well in advance to gain your input.
Also feel free to email us anytime if there is specific training you are wanting to attend. All types of feedback is appreciated.
Below is the online training schedule for January, February and March 2010. We will also be sending reminders throughout the year. Our courses were very popular last year so book your spot now to avoid disappointment by contacting your Account Manager, or email us on sales@author-it.com
Reuse Management – Jan 27
This course introduces you to the features of Author-it that allow your content to be created once and reused in many different places. More…
2 hours
13:00 PST
16:00 EST
Author-it Core – Feb 23-26
This course is essential to learning the major features of Author-it, and shows you how to maximize use of the product. More…
4 days
4 x 3 hour
10:00 PST
13:00 EST
Localization – Mar 30
Using Author-it Localization Manager. This course introduces the concepts of Localization. More…
2 hours
10:00 PST
13:00 EST
Customizing Print – Mar 30
This course introduces you to ways of customizing your printed output. More…
1 hour
13:00 PST
16:00 EST
Customizing HTML – Mar 31
This course introduces you to ways of customizing your HTML outputs. More…
1 hour
10:00 PST
13:00 EST
Structured Authoring – Mar 31
This course introduces you to how your organization can utilize structured authoring to create valid content using these rules. More…
2 hours
13:00 PST
16:00 EST
So whether you’re a beginner and wanting to learn more about the Author-it suite of products or you are an experienced user wanting a refresher course, register your training requirements now to avoid disappointment.
For further details on any of these courses, or for pricing, contact your Account Manager or sales@author-it.com
Places are strictly first-in, first-served, so register now.
Prerequisites
- An intermediate/expert knowledge of Author-it.
- Access to a copy of Author-it 5.3 and a machine that meets the minimum recommended system requirements.
Want more information?
Click here for full course details and training schedule.
Posted by Michael Lai, Marketing Executive, Author-it Software Corporation
Visit us at the 18th annual WritersUA Conference for Software User Assistance.
The event takes place March 21-24, 2010, in Seattle, Washington.
We will be exhibiting at booth # 5 and will be showcasing:
There will also be a number of Author-it Peer Showcases run by our clients and partners during the conference.
Using Author-it and Sajan to Improve the Efficiency of Localizing WebEx Support Content into Ten Languages. Presented by Felicia Wu, Cisco WebEx, Milpitas, California
“Cisco WebEx has increased the number of languages from seven to 10 and decreased the cost of localization by more than 60%”. Read more..
Supporting a Diverse Audience by Employing Author-it “Variants” to Embed Client-Specific Content on Demand. Presented by Chip Jones, ADP Comprehensive Outsourcing Services, Roswell, Georgia
“With variants, we can create one-off topics that retain and reuse the core content but also include the unique content as fully formatted, embedded objects”. Read more..
Improving Support for Multiple Web-based UA Deliverables and Translations Using Author-it. Presented by Cindy Stephens, RWD Technologies, Baltimore, Maryland
“Author-it has allowed us to build more than two weeks into our three-month production schedule that we did not have before. The greatest achievement? We are able to create accurate, user-focused documentation and translated content to our customers faster and better. The lesson learned? Why didn’t we do it sooner!” Read more..
Working with Author-it and FastHelp to Create Windows Mobile Help in a Single-Source Environment. Presented by Sue Heim, PGP Corporation, San Diego, California
“We could take output from Author-it that was single-sourced from the user’s guide, and import it into FastHelp. Because we also use Author-it Xtend, we could easily reuse smaller fragments and thereby reduce localization costs”. Read more..
About the conference
The conference goal is to continue to provide an event with the most comprehensive and timely information specifically designed for user assistance professionals. It features over seventy cutting-edge topics from over forty experts, project demonstrations from other user assistance developers, plus an exhibition of products and services, certificate programs, and networking events.
For further information, see http://www.writersua.com/ohc/index.html.
The conference topics cover a broad range of key tools, processes, technologies, and techniques.
We hope to see you at the WritersUA Conference on March 21-24 and discuss your Component Content Management requirements.
We will be exhibiting at booth # 5.
If you have any questions, feel free to contact us on sales@author-it.com
Posted by Michael Lai, Marketing Executive, Author-it Software Corporation