Get set up

Get the most out of Author-it with the
support of our in-house implementation and services team

Get set up

Get the most out of Author-it with the
support of our in-house implementation and services team

Author-it is a scalable, intuitive, end-to-end authoring, management and publishing solution that’s ready to go right out of the box. (In all honesty, there is no box. It’s Software as a Service. But you get that.) But even so, sometimes a little help goes a long way.

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Sometimes a little help goes a long way.

Implementation, onboarding and consulting services

We want you to get the most out of Author-it, which is why we have our own in-house implementation and services team. Our team are highly skilled in change management, and have years of experience that will help quickly increase your team productivity.

We work with you during the sales process to determine your needs and suggest the best course of action for your success. We don’t take a “one size fits all” approach, so our services are unique to each organization. Here are just some of the ways we can help.

Implementation, onboarding and consulting services
Configure Library Icon 1

Configure your library so you and your team can get started right away

Train all of your users

Train all of your users

Set up publishing templates, and more

Set up publishing templates, and more

Import/migrate your existing content

Import/migrate your existing content

Work with your IT team, support reps, developers and stakeholders

Work with your IT team, support reps, developers and stakeholders

We are with you every step of the way

We are with you every step of the way

Content Strategy Icon

Set up your content strategy to maximize reuse from your previous content

Structure your content to increase future reuse

Structure your content to increase future reuse

We love our customers, and it shows.

We work hard to make sure our customers are happy. Our post-implementation support is second to none because of the knowledge and dedication of our seasoned support team. In short, they’re pretty great. But don’t just take our word for it. Here’s what our customers have to say:

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Laura .R, Schneider Electric

"Your support folks are amazing and really respectful and go out of their way to help you. They are also super clear."

Laura R., Schneider Electric
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David S., Bosch

"Fast response on any kind of questions, high interest in good business relationships, regular updates with features that add value to the daily work of authors."

David S., Bosch
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JeanFrancois D.

"Great company - great software - great support - friendly people."

Jean-Francois D.