How Author-it & Lionbridge reduced costs and increased efficiency for Philips Personal Health


The translation and localization process can be complicated.

A non-optimized process can have negative implications on quality, speed, and efficiency. Philips Personal Health, a division of Philips Global, struggled with these very factors in the creation, translation, and publication process of its Directions for Use (DFUs).

The Goal

Philips set an overarching goal: to make the overall DFU creation process 25% more efficient. Five goals supported this objective:

  • Reduce the number of changes made during the DFU creation process

  • Increase standardization and reuse to shorten lead times, meet deadlines more readily, and reduce translation work and spend

  • Reduce resources spent on the review process

  • Gain efficiency at publication

  • Improve the reliability and efficiency of the documentation system

The Solution

To meet these ambitious goals, Philips worked with Lionbridge and Author-it. Philips needed a language service provider that could integrate seamlessly with Author-it, thereby streamlining the translation process and creating efficiencies through increased automation and centralization. Lionbridge was that partner.

The Results

Together, Lionbridge and Author-it met Philips’ goals. The company has realized a value of 188% of its translation spend and reduced translation costs by 40%.


How did they do it? Read our case study and find out!