What Helpdesk System do you use?

Our Helpdesk system has been designed in-house to meet our specific requirements. The Helpdesk integrates with our website and is used by our worldwide network of resellers to answer their clients support calls. Having one worldwide Helpdesk system ensures our ability to pool resources and share information and knowledge about Author-it with our resellers, clients and evaluators. This, in turn, ensures our ability to provide superior Author-it support worldwide at all times. Our Helpdesk system is continually updated and improved to ensure the best possible support for our clients.