At Author-it, we take support very seriously and know that any product, no matter how good, must be properly supported. The Author-it support plan is designed to give you the best support possible on all our products.
Free Support Resources
Maintenance Plan Resources
When you purchase a license, one year of maintenance (for licences issued after 23 May 2005) is automatically calculated at 19% of your total license cost and included on your initial invoice. After that year, annual maintenance will be calculated at 19% of the current licence pricing. Should renewal of a maintenance plan occur after your purchase anniversary, it will be backdated to that expiry date.
For more detailed information, and pricing, please .
Maintenance is included in all current Author-it Cloud subscriptions.
Web Based Technical Support
Provides unlimited web based technical support via the Author-it Community site.
Provides all updates and software upgrades which will be available immediately upon release for download from our website.
New Feature Coverage
Upgrades to any new features that are released for the core or supporting Author-it components.
If you require additional support beyond our maintenance plan then we suggest you purchase Telephone Support. Telephone support is technical support delivered directly from your local reseller and is only available in certain areas. For more information please contact your local reseller.
Training vs.Technical Support
Technical support is provided specifically to assist with identifying and resolving technical issues and problems with Author-it, and is not to be used for simply learning how to use Author-it. To learn Author-it we provide tutorials, training courses, and access to a free user group.
Support for Versions Prior to V4
The information in this section does not apply to any Author-it release prior to version 4 and we no longer provide support for any release of Author-it prior to version 4. We recommend that all users upgrade to the current version of Author-it to be able to benefit fully from all the information in this section.
Usage of User Group and Archives
We provide free access for all Author-it users, including those evaluating, to our peer-to-peer user group. Due to the nature of this group we provide no guarantees express or implied as to the accuracy of content in the archives.