Getting Help

Author-it Knowledge Centre

We have a constantly updated, highly developed Knowledge Centre which should be your first port of call for any questions you may have. Simply enter your question into the search dialog and find your answer.

Knowledge Center >>

General Enquiry

Contact us.

Author-it Community >>

Support requests – Can’t find an answer in the Forum? Submit a request with the Author-it Support team and monitor it's progress. You'll see a complete history of all tickets as well as all communication between yourself and the Author-it Support team. With the Screencast option you can record the problem on your screen and include the recording right in your ticket.

Idea Exchange - Ever had an idea for a new feature or an enhancement to an existing functionality? Want to share that idea with not only Author-it but also your peers? This is the place! Simply post your idea in the Ideas Forum where other Clients (as well as Author-it staff) can discuss and vote on it, all in real time.

Forums– The new forums include sections for

• Questions - vote for the best answer from the community
• FAQ – with answers directly from Author-it Staff
• Known Issues – frequently updated by Author-it staff with workarounds where possible

Chat – Have a quick question about an existing ticket? You can now choose to chat with us about it directly! The chat dialogue is then emailed to you as well as added to the case history so you can refer back to it at any time.