Dynamic Assistance Platform

The Author-it Dynamic Assistance Platform (DAP) is all about connecting the right information to the right people at the right time. Today's business users are overwhelmed with an ever increasing volume of content. When they need help, how do they get it? Searching through so much irrelevant content takes too long, and often ends in frustration and a call to the help desk.

Author-it DAP addresses this problem by providing intelligent content that is dynamically assembled and personalized to each user’s profile and context. Personalized content can now be dynamically delivered to different audiences automatically based on role, location, access privileges and any other Active Directory criteria. Content in static websites and intranets are often too generic and miss the mark. Individuals or team members can now view information most relevant to them every time they log on.

Create personalized user assistance or help content for Windows or Web applications without the need to involve third parties or the original software developer. You can create user assistance content specific to your organizations needs with a simple drag and drop action - no coding experience required!

With Author-it DAP the information actually finds the user when the user needs it, eliminating time spent looking for content, and dramatically improving user productivity.

Watch Video >>

Web based assistance

Author-it Aspect allows for the dynamic delivery of content via a web application. The content is personalized for the person viewing it by matching information in the content with their login profile. This means that when a user views content, it is content that has been filtered for their profile.

Author-it Aspect is a key innovation and marks a major departure from static publishing formats. The dynamic content delivery engine is based on the latest web services technology and means personalized content can be delivered within applications such as corporate websites, knowledge bases and intranets as well as client portals.

  • Dynamic content delivery via the latest web services technology.
  • Personalized content based on login profiles.
  • Ideal for corporate websites, knowledge bases and intranets as well as client portals.

Learn More >> | Watch Video >>

Aspect with background and skewed

 

Native SharePoint integration

Aspect in SharePoint 350x251

Many organizations have or use Microsoft Sharepoint to manage knowledge bases or portals.

One of the standard features of Author-it Aspect includes the ability to publish directly into Microsoft SharePoint.

Now you can manage your Microsoft SharePoint content easily with a click of a button.

Learn More >>

 

Connecting business systems to assistance

Author-it Assist introduces 'moment of need' user assistance.

You can now create your own help, user assistance and online learning to meet the specialized requirements of your users. Customizing user assistance content will improve user satisfaction and productivity while reducing valuable time contacting customer support or other colleagues.

You can develop user assistance for the entire page, or select specific buttons or fields within a page. The user can simply hover the mouse over the field to receive pop-up assistance. You can apply customized skins to comply with corporate branding and retrofit to any third party application in either a Windows or Web environment

Quickly create user assistance simply by dragging and dropping hyperlinks into your applications:

  • No coding experience is required.
  • You don't even have to contact the original software developer.
  • Works seamlessly with any third party application.
  • Supports Windows and Web applications.

Learn More >> | Watch Demo Videos >>
Watch Installation Videos >>

Assist for Windows skewed 350x348

 

© Copyright 1996-2010 Author-it Software Corporation. All rights reserved. Author-it is a registered trademark of Author-it Software Corporation. All other trademarks are the property of their respective owners.