Visit us at the 18th annual WritersUA Conference for Software User Assistance.
The event takes place March 21-24, 2010, in Seattle, Washington.
We will be exhibiting at booth # 5 and will be showcasing:

• Dynamic Assistance Platform (DAP) -the new release of Author-it Aspect - Content from your perspective

• Enterprise Authoring Platform (EAP) - the full authoring, content management, localization and multi-channel publishing suite

There will also be a number of Author-it Peer Showcases run by our clients and partners during the conference.

Using Author-it and Sajan to Improve the Efficiency of Localizing WebEx Support Content into Ten Languages. Presented by Felicia Wu, Cisco WebEx, Milpitas, California
“Cisco WebEx has increased the number of languages from seven to 10 and decreased the cost of localization by more than 60%”. Read more..

Supporting a Diverse Audience by Employing Author-it “Variants” to Embed Client-Specific Content on Demand. Presented by Chip Jones, ADP Comprehensive Outsourcing Services, Roswell, Georgia
“With variants, we can create one-off topics that retain and reuse the core content but also include the unique content as fully formatted, embedded objects”. Read more..

Improving Support for Multiple Web-based UA Deliverables and Translations Using Author-it. Presented by Cindy Stephens, RWD Technologies, Baltimore, Maryland
“Author-it has allowed us to build more than two weeks into our three-month production schedule that we did not have before. The greatest achievement? We are able to create accurate, user-focused documentation and translated content to our customers faster and better. The lesson learned? Why didn’t we do it sooner!” Read more..

Working with Author-it and FastHelp to Create Windows Mobile Help in a Single-Source Environment. Presented by Sue Heim, PGP Corporation, San Diego, California
“We could take output from Author-it that was single-sourced from the user’s guide, and import it into FastHelp. Because we also use Author-it Xtend, we could easily reuse smaller fragments and thereby reduce localization costs”. Read more..

About the conference
The conference goal is to continue to provide an event with the most comprehensive and timely information specifically designed for user assistance professionals. It features over seventy cutting-edge topics from over forty experts, project demonstrations from other user assistance developers, plus an exhibition of products and services, certificate programs, and networking events.
For further information, see http://www.writersua.com/ohc/index.html.

The conference topics cover a broad range of key tools, processes, technologies, and techniques.

• DITA, XML, Structured Authoring
• User-centered Design & Usability
• eLearning Tools and Techniques
• Hands-on Computer Tutorials
• Mobile UA

We hope to see you at the WritersUA Conference on March 21-24 and discuss your Component Content Management requirements.
We will be exhibiting at booth # 5.
If you have any questions, feel free to contact us on sales@author-it.com

Posted by Michael Lai, Marketing Executive, Author-it Software Corporation

Aberdeen’s research has found that organizations pursuing a content reuse strategy manage to reuse 41% of their content on average (The Technical Communicator’s Transformation , October 2008). Compare this to the overall 81% reuse rate achieved by the technical publications team supporting Hewlett-Packard’s Enterprise Storage and Services (ESS) division. The group, responsible for creating support documentation for all of HP’s server hardware, did not arrive at this level of reuse overnight. Tom Erber, Program Manager for HP’s ESS Technical Documentation department points out, “We have 20 different lines of servers, with rather isolated supporting engineering teams. A lot can change between two generations of a product. Even if the product name is the same, the only thing that might stay common between two models is the height. In addition, concurrent product launches makes it difficult to get horizontal visibility into content.”

More…

Posted by Michael Lai, Marketing Executive, Author-it Software Corporation