The term ‘double-edged sword’ may have been created with content management systems (CMS) in mind. On one edge, they hold great promise for organisations in terms of their ability to create and manage content that is more accurate, less costly to produce, and more consistent in appearance. On the other, they can present a myriad of challenges in their implementation and acceptance by the people using them – and purchasing them. Let’s examine the challenges that a CMS presents, along with ways those challenges can be overcome…

Challenge #5: Fear of Obsolescence
Another people challenge is personality problems with individuals who’ve played crucial roles because of their expertise. The one person everyone comes to when they have a problem, for example.

Once a CMS has been implemented, that person is generally not relied upon so much anymore because work isn’t performed in the same fashion.  So there can be issues from people who feel a growing obsolescence as their power base erodes.

How is this obstacle overcome? The fact is, many times it’s not.  Often, these people must be left behind in order for a better system to take hold.  Other times, however, it is possible to make the person ‘indispensable’ in a different area.

Posted by Paul Trotter, CEO, Author-it Software Corporation